Or, if you're an Android user and you've made a purchase, we can use an order ID to find your old game data. Please include the name of your missing hero(es). Solution: Please use the 'support' button in the game's options to send us an email.Problem: My game was reset! I had heroes, but now they're gone and I have to create new heroes or play with heroes from an old account.If that doesn't help, send an email to with a screenshot of your receipt. Be sure to use the device used to make the purchase. Solution: First, try using the 'restore purchases' button found under 'more.' on the main menu.Problem: I got charged for a purchase, but didn't receive my goods. Solution: Check the SECRET CODE! section of the forum.Problem: I can't find the SECRET CODE for the chest in my mailbox.The best solution is to close the game and clear the app cache, then try not to leave the game running for extended periods of time - close and relaunch the game every now and again. Solution: This is caused by a memory leak.Problem: I'm seeing a 'heap 0 out of memory' error.

If that doesn't help, open your app manager and close any unneeded apps or processes that are running in the background, then restart the device. Try restarting your device to free some up quickly. Solution: You likely need to free up some RAM.Under 'downloads', you will see the 'clear download cache' option. Clear your Steam download cache by opening Steam, then going to 'Steam' at the top, then 'settings'.Search for 'Eternium' and click on the result.Go to the App Store and reinstall the app.Force close the app by double-tapping the home button on the front of your device, then sliding the image of the game upward.Select the first level in Act 1, tap 'play', then allow the updates to completely install before tapping 'start'.Make sure you have a stable network connection.Open your app manager and find Eternium.If you haven't already, create an Eternium account using the 'create account' button on the left side of the game's main screen.Solution: You may have some corrupted game files, so please try the following (in order):.Problem: The game won't load, I'm seeing crashes, I have no sound, my game is acting funny in some way, I am getting a Marmalade error that mentions not being able to open a file or assets are missing, or my graphics look bugged.Please read through this post to see if your issue is addressed before posting.

Secret forums code for eternium